Effective Date: 2025-02-01
Thank you for purchasing access to Tweloo (“the Service”). We are committed to providing you with a valuable experience, and we want you to be fully satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund.
1. Eligibility for Refund
As part of our pre-sale offer, all customers who purchase a 1-year access plan are eligible for a 100% refund if they are not satisfied with the Service. Refund requests are only valid if made no later than the first month of using the Service after the official launch.
- Refund Requests: You can request a full refund no later than the first month of using the Service.
- No Refunds After the First Month: Refund requests will not be accepted after the first month of service use.
2. How to Request a Refund
If you are unsatisfied with the Service, please contact our support team to initiate the refund process. You can reach us at:
- Email: hello@tweloo.com
Please include the following details in your refund request:
- Your order number or email address associated with the purchase
- A description of your reason for requesting a refund
3. Refund Processing
Once your refund request is received and approved, we will process the refund through Stripe, the payment processor used for the original purchase. Refunds are typically processed within 5-7 business days, depending on your payment method and Stripe’s processing times.
4. Pre-Sale Purchase and Refunds
For customers who purchased during the pre-sale period, the same refund terms apply. If you decide the Service is not right for you, you are eligible for a full refund within the first month after the official launch.
5. No Refunds for Unused Time After First Month
Refunds will not be issued for unused time or if you simply change your mind after the first month of use. After the first month.
6. Contact Us
If you have any questions about our refund policy or need assistance with your refund request, please feel free to reach out to our support team. We’re here to help!
Tweloo | MB “Progsfera”
hello@tweloo.com
Vilnius, Lithuania